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Service Guide

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Gold Key Service

Hotel New Otani Osaka invites guests to the Executive Floor with our special Gold Key Service for your comfort and convenience. The Gold Key Service entitles guests who reserved Deluxe or Suite accommodations to a private concierge floor with added amenities to make their travel easy and stress-free.Gold Key Services: Please present a room key at each reception counter or give the room number when ordering. This service is available only to Gold Key guests and to person(s) sharing the same room or suite.

*Welcome drink on arrival (8:30-20:30) *Morning coffee/tea service in room (6:00-8:00) *50% off of Fitness Club admission (valid one time for each night's stay and exclude morning-time. *Complimentary one drink service at the Sky-Lounge " Four Seasons". (This service is available only to guests over 18 years of age staying in your room.)  *Shoe Shine Service (complimentary)  *Express laundry service -Laundry by 3:00p.m. will be returned by 7:00pm on the same day 

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Guestroom Amenities


  • Free Wi-Fi and Wired High Speed Internet(support iPass, VPN, and 13 languages, secure network with 24hr support)
  • 2 telephone lines
  • Voicemail
  • Cable & Pay-per-view TV
  • Radio
  • Mini-Bar
  • Mini refrigerator
  • Hot water pot
  • Japanese Tea Bags
  • Hairdryer
  • Japanese "Yukata" robes (Superior floor)
  • Fine Cotton Relaxation wear (Executive floor & Suites)
  • Air Conditioning
  • Bidet
  • Bathroom amenities
  • Newspaper
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